Privacy Policy

1. Introduction

Crivando.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our premium wedding website builder and guest management platform. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and email address.
• Wedding details (partner's name, style configuration, event dates, custom subdomains).

2.2 Usage Information

• Platform usage data and interface interactions.
• Feature interactions (timeline ordering, rsvp counts, photo albums).
• Performance metrics and server error logs.

2.3 Technical Information

• Browser type and version.
• Device information.
• Cookies and similar browser technologies.

3. How We Use Your Information

We process your data to deliver the core wedding coordination services:

• Provide, maintain, and render your wedding website invitation.
• Send service-related communications (like magic links and transactional updates).
• Improve our platform layouts and editor performance.
• Comply with legal obligations (e.g. Stripe invoicing tax requirements).
• Prevent fraud, secure servers, and protect guest access.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent or action (e.g. sharing your timeline/gallery with guests).
• To comply with legal requirements or response to lawful court demands.
• To protect our rights, safety, and system security.
• With service providers who assist in our operations (such as Stripe for payments, Resend for emails).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit (SSL/TLS) and at rest.
• Regular server and infrastructure security assessments.
• Access controls, strict authentication tokens, and session auditing.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your stored couples' and guests' data.
• Correct inaccurate or outdated information inside your dashboard.
• Request deletion of your data and permanent website purging.
• Object to or restrict data processing.
• Data portability (exporting RSVPs and guestbooks to CSV).
• Withdraw processing consent at any time.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide secure sessions. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform and dashboard functionality.

7.1 Types of Cookies We Use

Essential cookies (session-based) needed for sign-in, session persistence, security, and core checkout features. Cookies may be session-based (deleted when you close your browser) or persistent (stored until they expire or you delete them).

8. Third-Party Services

Our platform integrates with secure third-party services (e.g. Stripe, Cloudflare). These services have their own independent privacy policies, and we are not responsible for their direct practices.

9. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations (like Stripe records), resolve disputes, and enforce agreements.

10. International Data Transfers

Your information may be transferred to and processed in secure servers outside your home country. We ensure appropriate safeguards (GDPR-compliant servers) are in place to protect your data during such transfers.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Delete Your Personal Information

You can request complete deletion of your personal information and wedding site data. We may retain limited data where necessary to comply with legal tax records or resolve disputes.

14. Disclosures Required by Law

We may disclose information when required to comply with applicable laws, lawful requests, or legal processes; to protect the rights, property, or safety of Crivando.com, our users, or the public; and in connection with a merger, acquisition, or sale of assets where user information is securely transferred.

15. Links to Other Websites

Our services may include links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those websites you visit.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@crivando.com

17. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing personal information includes:

• Contract performance (to host your site).
• Legitimate business interests.
• Legal obligations.
• Your consent.

18. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected.
• Right to request deletion of personal information.
• Right to opt-out of the sale of personal information (we never sell user data).
• Right to non-discrimination for exercising CCPA rights.