Refund Policy

1. Service Delivery

1.1 Digital Service Nature

Crivando provides digital wedding services including wedding website builders, online RSVP managers, photo upload servers, digital guestbooks, custom domains, and planning analytics. These premium services are delivered electronically instantly upon successful payment and account activation.

1.2 Immediate Access

Upon successful payment and checkout verification via Stripe, you will receive immediate access to:

• Your live premium dashboard, custom subdomains, and layout editor.
• Activated add-on modules (such as timeline, RSVP, accommodations, and map directions).
• Fully-unlocked guest interaction features (photo uploads, DJ wishlist, guestbooks).
• Priority customer support channels.

2. Subscription Terms

2.1 Billing Cycles

We offer flexible, recurring monthly subscription plans. Billing occurs securely on the same calendar date of each month.

2.2 Automatic Renewal

Subscriptions automatically renew unless cancelled from your dashboard before the next monthly renewal date. You will receive email notifications 7 days and 1 day before any renewal cycle takes effect.

2.3 Service Continuity

Your wedding guest invitation page remains active and uninterrupted during the renewal process. If a renewal payment fails, we provide a 3-day grace period to update billing details before restricting private guest access.

3. Cancellation Policy

3.1 Cancellation Rights

You may cancel your premium subscription at any time through your account dashboard or by contacting customer support. Cancellation takes effect at the end of your current billing period.

3.2 Cancellation Process

To cancel your subscription:

1. Log into your Crivando account dashboard.
2. Navigate to the Billing & Subscription settings.
3. Click the "Cancel Subscription" option.
4. Confirm your cancellation, and you will receive a confirmation receipt email immediately.

3.3 Immediate Cancellation

For immediate account deactivation and data purging, please contact our support team. Note that immediate cancellation forfeits any remaining time in your current paid billing period.

4. Flexible Refund Policy

At Crivando, we believe in customer satisfaction and fair business practices. Our refund policy is designed to be flexible and understanding of various situations that may arise during your wedding planning. We offer refunds for accidental purchases, service issues, and cases where our service doesn't meet your planning expectations. Our goal is to ensure you have confidence in planning your big day with us.

5. Eligibility for Refunds

5.1 Accidental Purchases

We understand that plans can change quickly during wedding preparations. If you accidentally purchased the wrong plan or addon, you must contact us within 3 days of purchase to request a refund or plan adjust. After this 3-day period, we cannot accommodate accidental purchase refunds.

5.2 Service Issues

If our platform doesn't work as advertised or if you experience technical issues that prevent you or your guests from using the invitation website effectively, please report these issues within 3 days of purchase. We will provide a full refund or work to resolve the issues promptly.

5.3 Exclusions

The following are generally not eligible for refunds:

• Free Sandbox playground users (no payment made).
• Requests made more than 3 days after purchase.
• Partial months or unused portions of a billing cycle.
• Custom domains once registered with registry registrars.
• Cases of abuse, spamming, or explicit violation of our Terms of Service.

6. How to Request a Refund

To request a refund, please contact us with your account details:

Email: contact@crivando.com

Please include:

• Your account email address.
• Date of transaction and plan details.
• Reason for refund (e.g. wrong plan chosen, technical issues).

7. Refund Processing

Refunds are processed within 3-5 business days of approval. Funds will be issued back to the original payment card used on Stripe. Upon refund approval, your website will be downgraded back to the free Sandbox state.

8. Service Interruptions & Outages

We schedule maintenance during low-usage hours and provide 6-hour advance notice. For unplanned outages exceeding 4 hours, we may offer service credits or extend your subscription period at our discretion.

9. Contact Information

If you have any questions about this policy or need to request a refund, please reach out:

Email: contact@crivando.com

Response Time: Within 24 hours during business days (Monday - Friday, 9:00 AM - 6:00 PM EST).